1. Introduction

Welcome to Katembe Private Island in Raja Ampat, Indonesia (“Company”, “we”, “our”, or “us”).

These Terms & Conditions govern your use of our website and the services we provide, including accommodation, tours, activities, and travel-related bookings.

By making a reservation or using our services, you acknowledge that you have read and agreed to these Terms & Conditions and the specific booking conditions applicable to your reservation.

These Terms & Conditions are subject to applicable Indonesian law.

2. Booking & Payment

• All bookings must be made through our official website or authorized booking partners.
• Full payment or a deposit may be required at the time of booking, as specified in the booking confirmation or invoice.
• Payments must be made by bank transfer to the bank account specified on the official invoice, unless another payment method has been authorized by the resort.
• Any bank transfer fees, intermediary bank charges, or currency conversion fees imposed by the guest’s bank or payment provider shall be borne by the guest, where applicable and disclosed before payment.
• Payment must be completed within the timeframe stated in the invoice or booking confirmation.
• Failure to complete payment within the specified timeframe may result in cancellation or release of the reservation, subject to the applicable booking conditions and any notice required by law.

3. Pricing & Currency

• Prices displayed on our website may change without prior notice for future bookings.
• Once a reservation has been confirmed, the agreed price will remain applicable, except where an adjustment is permitted by applicable law and the agreed booking conditions.
• Applicable taxes, service fees, and mandatory surcharges will be disclosed before the guest completes the booking or payment.
• Exchange rates and currency conversion fees for foreign currency payments may be determined by the guest’s bank or payment provider.
• The resort is not responsible for exchange-rate fluctuations or third-party conversion fees beyond its reasonable control.

4. Cancellations & Refunds

• Cancellation and rescheduling conditions may vary depending on the package, tour, or service booked. The applicable conditions will be communicated to guests before the booking is confirmed or payment is collected.
• Guest cancellations: If a guest cancels a confirmed booking, the resort may apply the cancellation fees or payment-retention conditions disclosed and agreed upon at the time of booking. Refund eligibility will be determined in accordance with the applicable booking conditions and Indonesian law.
• No-shows: Guests who fail to arrive at the agreed check-in time without prior notice may be subject to the applicable no-show policy. Payments may be retained in accordance with the agreed booking conditions and applicable law.
• Early departures and unused services: If a guest voluntarily ends their stay early or chooses not to participate in booked activities, unused accommodation, activities, meals, or other services may be non-refundable where this condition was clearly disclosed and agreed upon before booking, subject to applicable law.
• Rescheduling and booking credits: Guests may request rescheduling up to the arrival date, subject to availability and the applicable booking conditions. Where appropriate, the resort may offer a booking credit valid for up to one year from the original arrival date. The credit’s value, validity, and conditions of use will be communicated in writing.
• Booking credits are subject to the stated conditions and are not automatically redeemable for cash, except where required by applicable law or otherwise agreed by the resort.
• A booking credit will not replace a refund or other remedy where such remedy is required by applicable law.
• Cancellations by the resort: If the resort cancels a confirmed booking and cannot provide the agreed services, the guest will be informed and offered an appropriate remedy in accordance with applicable law. This may include rescheduling, a booking credit accepted by the guest, or a refund for services not provided, as applicable.
• Safety and termination of stay: The resort reserves the right to restrict activities or terminate a guest’s stay in cases of serious misconduct, threats to safety or security, harassment, property damage, or significant disruption to other guests or resort operations. Any payment adjustment or refund will be assessed based on the circumstances, services provided, agreed booking conditions, and applicable law.
• Force majeure: If exceptional circumstances beyond the reasonable control of the resort or guest prevent the booked services from being provided, the resort will communicate the available options. These may include rescheduling, booking credit, or a refund, depending on the circumstances and applicable law.
• Where a refund is due, the resort will communicate the amount and expected processing timeframe. Refunds will generally be processed through the original payment method where practicable, subject to applicable law and any agreed alternative.

5. Travel Insurance

• Guests are responsible for arranging their own travel insurance before arrival.
• The resort strongly recommends insurance covering medical emergencies, accidents, emergency evacuation, trip cancellations, travel delays, and other travel-related disruptions.
• Guests should review the terms and exclusions of their insurance policy directly with their insurance provider.
• The resort is not responsible for expenses or losses attributable to the guest or an independent third party, except to the extent that the resort is responsible under applicable law.
• Nothing in this section excludes any legal responsibility that cannot lawfully be excluded.

6. Travel Requirements & Responsibilities

• Guests are responsible for obtaining and carrying all necessary travel documents, including valid passports, visas, permits, health documents, diving certifications, insurance, and other documents required by the relevant authorities.
• Guests must comply with applicable Indonesian laws, local regulations, customs requirements, and safety instructions during their stay.
• The resort is not responsible for denied boarding, denied entry, or travel disruption resulting from a guest’s failure to obtain the required documentation, except where the resort is responsible under applicable law.
• Guests must provide accurate booking information and notify the resort of any relevant requirements that may affect their stay or participation in booked activities.

By confirming a reservation, guests acknowledge that they have had the opportunity to read these Terms & Conditions and the specific booking conditions applicable to their reservation.